FAQ

What is your return policy?

You can find information about our return policy right here.

 

What type of payment do you accept?

We accept Visa, MasterCard, American Express and PayPal.

 

What shipping methods do you offer?

Currently all orders are shipped by the United States Postal Service.

 

How long will it take to receive my order?

It usually takes between 7-10 business days for your shipment to arrive. All international orders are shipped via USPS Priority Mail. On international orders, please allow for 2-4 weeks before delivery of all parcels. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

 

Do you ship internationally?

Yes! Please note: international shipments may incur additional customs fees (not included in our freight quotes). These fees vary based on destination and are solely the responsibility of the customer.

 

I haven't received my order! Who can I contact?

Please email customerservice@vitaminstringquartet.com, or call 800-373-8073. We're open Monday through Friday, 9:30 AM to 5 PM (PST).

 

I received the wrong CD, or I received a duplicate order! What now?

Oops! We're sorry! Please direct all questions or concerns to customerservice@vitaminstringquartet.com, or 800-373-8073. Please have your order number handy (found in your order confirmation email)!

 

My question was not answered here. Who can I contact?

Please email customerservice@vitaminstringquartet.com, or call 800-373-8073. We're open Monday through Friday, 9:30 AM to 5 PM (PST).

 

Digital Delivery Edition Sheet Music FAQ 


What is Digital Delivery Edition sheet music?

Some VSQ sheet music arrangements are available as a Digital Delivery Edition. All Digital Delivery Editions are delivered via .pdf featuring a watermark at the bottom of every page which includes: our website URL, order number and the name/email of the purchaser.

Sample watermark: vitaminstringquartet.com | order# 2-1003 | purchased by First Name Last Name | email@youremail.com

 

How many times can I download or print my Digital Deliver Edition sheet music?

All Digital Delivery Editions can be dowloaded and printed as many times as needed. There are no restrictions on Digital Delivery Edition .pdfs. All Digital Delivery Editions are formatted to print on standard 8.5 inch x 11 inch paper.

 

What devices are compatible with Digital Delivery Edition sheet music?

Any device capable of opening a .pdf can be used to view and print Digital Delivery Editions. iOS users-- Please follow the on-screen instructions to download your .pdf.

 

Why is my .pdf watermarked? Am I able to receive a file without a watermark?

All purchases must be watermarked to comply with copyright laws and regulations. We are unable to deliver files which do not contain watermarks.